Payment methods

1) Safe Payments

2) Available payment methods at RadaelliSport.com

3) PayPal Payment

4) Order invoice emission

5) Products prices VAT


Safe Payments

All payments at RadaelliSport.com and PayPal.com are managed above SSL safe connection.

All informations submitted by customer are always processed following Italian Law Dlgs n.196/2003, exclusively
to manage, completing order, to process payment and shipping.

All data recorded at RadaelliSport.com will not be used following purchase if not
by explicit User consent to be used to receive RadaelliSport.com

Possible credit card data submitted at PayPal.com website are protected by higher available safety standards.


Available payment methods at RadaelliSport.com

RadaelliSport.com accepts following payment methods:

  • PayPal
  • Credit Card
  • Cash on Delivery
  • Bank Wire Transfer


When you choose to pay by credit card at checkout payment step, payment is managed through PayPal.com

Accepted credit cards are Visa, Visa Electron and Mastercard.

Cash on delivery payment implies an additional management cost calculated as 00% percentage of order total cost.
Courier cannot give any change thus it is suggested to prepare exact requested amount for immediate payment
upon delivery.

Bank wire transfer payment implies verification of its successfull transaction
to be followed by order shipping.


PayPal Payment

RadaelliSport.com offers PayPal.com payment both as "credit card" and "PayPal account" payment.

Important: PayPal account payments are immediately processed, as of PayPal Terms.


Order invoice emission

For any order made at RadaelliSport.com, a regular invoice is emitted and put in person name or company indicated during checkout.

Invoice document is sent by email day after ordered items shipping.


Product prices VAT

Prices published at RadaelliSport.com are always 22% VAT included.

Terms of Delivery


1) To what destinations and countries we ship to

2) Italy delivery shipping costs

3) Europe delivery shipping costs

4) Order delivery time in Italy

5) Order delivery time in Europe

6) Delivery time during the day

7) Delivery to an address different form purchaser address (workplace, gift)

8) What happens if at delivery time no one is present to pick goods from courier

9) Days when deliveries are not operated


To what destinations and countries we ship to

RadaelliSport.com delivers in Italy, islands included, and in all European countries.

We do not ship outside Europe that means intercontinental shipping.


Italy delivery shipping costs

Shipping in Italy is free.


Europe delivery shipping costs

Delivery in Europe has a fixed price of 20.00 euro


Order delivery time in Italy

Order box is picked up by courier within 24/48 hours since order is placed in shop.

Delivery time has an average of 3-5 working days.


Order delivery time in Europe

Order box is picked up by courier within 24/48 hours since order is placed in shop.

Delivery times are of 7-14 working days.


Delivery time during the day

Deliveries are made from Monday to Friday, indicatively from 9AM until 6PM and during working days, deliveries are not made on holidays.

It isn't possible to fix a delivery appointment and it isn't possible to organize a delivery at an house level different from main entrance as of the address indicated during order placement.


Delivery to an address different form purchaser address (workplace, gift)

It is possible to ship ordered items to an address different from purchaser address, to indicate a different delivery address you should create a new delivery address in your RadaelliSport.com profile,
this customization requires your customer account registration if not already activated.

In case of gift delivery indicate it explicitely in "order notes" textarea field during cart/checkout procedure.


What happens if at delivery time no one is present to pick goods from courier

If no one is present at delivery time, courier will leave a missed delivery advice at home entrance.

Anyway it will be possible to monitor order status at courier website using tracking code provided in order shipping confirmation email.

In case of a second missed delivery try order box will be placed in stock at local courier offices for a period of time decided by courier itself
and afterwards order will be shipped back to sender, RadaelliSport.com .

Advise about possible notes in cart form field "notes" to communicate particular informations as doorbell label, contact phone;
these informations will be submitted to courier but don't imply in any case that courier will follow them.


Days when deliveries are not operated

Deliveries are not operated during holidays, national holidays and during shop vacations.

Cancellation and Refund


1) Product return and right of withdrawal

2) Damages at delivery

Product return and right of withdrawal

Customer has the right to withdraw purchase contract without specifying the reason within 14 (fourteen) working days
simply informing us about contract revocation.
Since goods delivery day it starts days counting to the term expected for contract revocation.
It is requested a written communication to be posted within these 14 days by ordinary postage or email(info@radaellisport.com)
or ordered goods delivery at RadaelliSport.com address:

Radaelli Sport
Via Volta 51
22035 - Canzo
COMO
ITALY

It is not possible to ship back or change goods if item has been made following custom parameters or distinctly customized.(i.e.. drilled or with bindings applied skiis).

For any delivery we will attach a product return form along with the instructions about product return procedure.


Damages at delivery

After order delivery we suggest to check goods inside.
If box should present damage signs inform the courier of the fact and sign for delivery done "CONDITIONALLY", in case of a standard signature it will be more complicated to manage a claim with the courier and a possible order refund.

If goods are damaged we suggest to advise courier immediately to avoid possible difficulty in a claim management and order refund.

In any case, for damaged goods, we suggest to contact us immediately: info@radaellisport.com


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